Privacy Policy

Introduction

Harbor City Services Limited ("Harbor City," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (https://www.harbocity.co.ke), interact with our services, or submit inquiries. By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and other details provided through contact forms, quote requests, or other interactions.
Non-Personal Information: Browser type, IP address, device type, operating system, and website usage data (e.g., pages visited, time spent) collected via cookies and analytics tools.
Project-Related Information: Details submitted for service inquiries, such as project specifications or requirements.

How We Collect Information

Directly from You: When you fill out contact forms, request quotes, or communicate with us via email or phone.
Automatically: Through cookies, Google Analytics, and similar technologies that track website usage and performance.
From Third Parties: From partners or clients (e.g., Kenya Ports Authority, Kenya Power) when you engage with us through collaborative projects, with your consent or as permitted by law.

How We Use Your Information

We use your information to:

Respond to inquiries and provide quotes for services.
Improve our website’s functionality, content, and user experience.
Communicate project updates, news, or promotional materials (with your consent).
Analyze website performance and visitor trends using tools like Google Analytics.
Comply with legal obligations or contractual requirements.

Sharing Your Information

Third-Party Service Providers: We may share your information with trusted providers for website hosting, analytics, or email services, who are contractually obligated to protect your data.
Partners and Clients: Limited information may be shared with project partners (e.g., AutoPorts Group, Nairobi Freight Terminal Ltd) for collaborative purposes, with your consent.
Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.

Data Security

We implement industry-standard security measures, including SSL encryption and regular backups, to protect your personal information from unauthorized access, loss, or misuse.
Despite our efforts, no online system is completely secure. We are not liable for breaches beyond our reasonable control.

Cookies and Tracking

Our website uses cookies to enhance user experience, track analytics, and improve functionality.
You can manage cookie preferences through your browser settings, though disabling cookies may affect website performance.

Your Rights

Access and Correction: You may request access to or correction of your personal information by contacting us.
Opt-Out: You can opt out of promotional communications by following unsubscribe instructions in emails or contacting us directly.
Data Deletion: You may request deletion of your personal information, subject to legal or contractual obligations.

Third-Party Links

Our website may link to external sites (e.g., https://www.kpa.co.ke, https://www.kplc.co.ke). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Non-personal data (e.g., analytics) may be retained indefinitely for performance analysis.

International Data Transfers

As a Kenya-based company, your data is primarily stored and processed in Kenya. If transferred internationally (e.g., to third-party service providers), we ensure compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

Contact Information

For questions, requests, or concerns about this Privacy Policy, please contact us at:

Email: info@harbocity.co.ke
Phone: +254 123 456 789
Address: Harbor City Services Limited, Mombasa, Kenya

Last Updated: July 21, 2025